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  1. SBA Forgiveness
  2. Borrower FAQs on Direct Forgiveness

Borrower FAQs on Direct Forgiveness

  • Where can I access a user guide for borrower direct forgiveness?
  • How do I get help?
  • How do I correct a mistake?
  • Will I need to submit documentation?
  • Which covered period should I choose?
  • Direct Forgiveness User Guide in Additional Languages
  • Eligible Payroll Costs
  • Where can I find my SBA Loan number?
  • Gross Receipts
  • For a Second Draw PPP loan, what documentation can I provide to document a 25% revenue reduction?
  • What file formats are supported for uploading supporting documentation?
  • How can I look up my SBA PPP Loan Number?
  • Should I use my EIN, SSN or ITIN?
  • What is the difference between my Lender PPP Loan Number and my SBA PPP Loan Number?
  • I forgot my Username. How do I retrieve it?
  • I forgot my Password. How do I retrieve or reset it?
  • I forgot which email I used to register my account. How do I retrieve it?
  • Can I submit forgiveness applications for multiple loans using the same account?
  • How do I save my progress?
  • If I received a loan increase, which amount do I put in the PPP Loan Amount field?
  • For the Demographic Details section, how is "Principal" defined?
  • I see a yellow notice about my forgiveness amount on the Summary tab. Can I still submit?
  • Who can sign the forgiveness application via DocuSign?
  • Why does the DocuSign form only list one principal?
  • I noticed errors on my DocuSign form. How do I make corrections?
  • How do I save a copy of the application?
  • Why is my application in E-Signature Processing status?
  • Will I be able to resubmit after I withdraw my application?
  • How can I withdraw my application?
  • How do I return to the main screen?
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SBA Forgiveness