You can access a user guide here: PowerPoint Presentation (sba-forgiveness-docs.s3-us-gov-west-1.amazonaws.com)
This guide walks you step by step through the registration and forgiveness application process, complete with screen shots of what you will see at each step.
Still need help? Call us at 877-552-2692
If the link above does not work, try going here: SBA PPP Forgiveness:: and then clicking on "PPP Direct Forgiveness Platform User Guide" in the Resources section.